“We’re entering a new era with new expectations. And company leaders must be transparent about expectations and tolerance. This is the first step toward developing a healthy workplace where everyone can feel safe.”
— Rod Buckingham
If you’ve ever watched prime-time television, you’re familiar with the Hollywood version of “Investigation.” However, there’s a big difference between the television world and the real world. In the latter, investigation is defined as “a systematic and thorough examination or inquiry into something or someone and the recording of that information in a report.”
OUR INVESTIGATIVE TEAM
Rod Buckingham, the CEO and founder of Buckingham Inc., has spent much of his distinguished career in the real world of investigation, both as a major crimes investigator and as the leader of an investigative team. Although most investigations have some common denominators, there are nuances, too — different cases require different areas of expertise. For his team, Mr. Buckingham has assembled some of the best investigators in the profession, men and women who were previously under his management or are known for their proficiency to conduct investigations, including former law-enforcement personnel who have extensive experience in all types of in-depth investigations in both the public and private sector. Collectively they have had impressive careers in policing, investigative, executive leadership and related work experiences in private, public and corporate settings. Throughout their careers, these experts have lead, provided oversight and/or were part of workplace investigations.
OUR EXPERTISE AND EXPERIENCE
Buckingham Services adds a level of credibility, knowledge and experience with investigation and mediation. Years of composite experience in conflict resolution, accurate documentation, extraordinary ethical standards, and legally driven decisions are paramount for those who make up Buckingham Inc. Individuals provide a continuum of competencies with emphasis on extensive and detailed report writing, documentation throughout processes including refined summaries and recommendations at conclusion, where required.
As a result of the team’s professional careers, they recognize the importance to remain flexible and fluid in their approaches, bringing a proven history of pivoting to where a situation takes them and ensuring the response is done professionally, efficiently and effectively. As a result of the team’s professional careers, they recognize the importance to remain flexible and fluid in their approaches. Consistent rationale in decision-making; fair and impartial approaches to complaints and a high level of confidentiality are essential to the work done by the Buckingham Inc. team.
OUR UNIQUE INVESTIGATIVE PROCESS
In addition, the Buckingham investigative team includes a file manager, who coordinates the wide array of resources for the investigators, and an analyst who gathers incident reports, witness statements, source interviews and other intelligence. All of that information is then synthesized and made available, in a timely manner, as a detailed analysis of the investigation.
Utilizing recognized and established investigative and reporting techniques Buckingham Inc. has developed and utilizes a specific and prescribed plan for its investigations. Included within this plan is a strategic method of monitoring and triaging assignments; utilizing a detailed project management tracking form. The file Manager documents and regularly a detailed and accurate capturing of the investigation and investigative steps taken. These detailed reports and documentation throughout the process includes refined summaries and recommendations at the conclusion of the project.
Buckingham Inc. has extensive experience in all five categories of workplace investigations:
- Incident (internal theft, employee or executive misconduct, workplace violence, sexual harassment, fraud)
- Misconduct (corporate policy violations including discrimination, theft, imbalanced relationships, insubordination and breaking confidentiality)
- Compliance (as it relates to government regulations)
- Corporate Malfeasance (bribery, embezzlement, money laundering, insider trading, extortion and other malicious acts perpetrated by officers, executives and other high-ranking individuals within a corporation)
- Background Checks for New Employees (a thorough examination, similar to what exists at the highest levels of government)
JUST THE FACTS: Bill C-65
Q: How should my company be preparing for the requirements of Bill C-65?
A: “It begins at the top,” says Rod Buckingham, the president and founder of Buckingham Inc. “CEOs and human resources directors of federally regulated Canadian businesses must work together to develop a comprehensive code of conduct on how to handle disputes in the workplace. And it must be done proactively, not reactively. The law is already in place, which is why we’re encouraging companies to develop and implement these policies and procedures as quickly as possible. Subsequently, they must be communicated to management and staff, and all of the requisite training must be made available. By being proactive, companies can effectively manage disputes before they become problematic.”
David Rudderham and Darren Wilcox, two of the lead investigators for Buckingham Inc., share the four principles for effectively and efficiently managing workplace disputes.
1. Develop written procedures that ensure all workplace complaints are handled in a formal and consistent way.
Previously, it was standard for employers to address workplace conflict and harassment informally. Although dispute resolutions can be handled informally, the complaint process must be formalized and predictable — it must follow a set procedure. If the complaint process is not formalized, resolutions can become unclear and may resurface at a later date, leading complainants to believe they were not taken seriously.
2. Assure employees that the intent of the new procedures is to ensure a healthy workplace environment for everyone.
The investigation and resolution of a harassment complaint is, by design, a restorative process. Although there may be occasions when a determination is made and a discipline directed, the focus of the process is to ensure that the workplace environment improves.
3. Create a culture in which management makes it clear that all employees have a right to a harassment-free environment.
It’s important for employees to understand that management will not tolerate any form of harassment, and that all harassment will be stopped, investigated and resolved in a timely manner.
4. Be proactive.
Establish, implement and communicate your company’s policies and procedures before harassment becomes a problem.
- Investigations should be conducted in a confidential and timely manner so that the issues can be resolved as soon as possible.
- Interviews should be conducted in an open, non-threatening way with the proprietary system of “interest-based cognitive interviews.”
- The interviews should be recorded and provided back to the respective parties for review. Time should be given to allow all parties to add information and/or clarify errors or omissions.
- All parties should be treated with respect and courtesy at all times, utilizing the five principles of Procedural Fairness:
- Right to representation
- Neutral decision maker
- Impartial investigators
- Preliminary report provided to the parties so they understand the full case
- Right to rebut