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4 Principles for Managing Workplace Disputes

David Rudderham and Darren Wilcox, two of the lead investigators for Buckingham Inc., share the four principles for effectively and efficiently managing workplace disputes.



1. Develop Written Procedures That Ensure All Workplace Complaints Are Handled In A Formal And Consistent Way.

Previously, it was standard for employers to address workplace conflict and harassment informally. Although dispute resolutions can be handled informally, the complaint process must be formalized and predictable — it must follow a set procedure. If the complaint process is not formalized, resolutions can become unclear and may resurface at a later date, leading complainants to believe they were not taken seriously.

2. Assure Employees That The Intent Of The New Procedures Is To Ensure A Healthy Workplace Environment For Everyone.

The investigation and resolution of a harassment complaint is, by design, a restorative process. Although there may be occasions when a determination is made and a discipline directed, the focus of the process is to ensure that the workplace environment improves.

3. Create A Culture In Which Management Makes It Clear That All Employees Have A Right To A Harassment-Free Environment.

It’s important for employees to understand that management will not tolerate any form of harassment, and that all harassment will be stopped, investigated and resolved in a timely manner.

4. Be Proactive.

Establish, implement and communicate your company’s policies and procedures before harassment becomes a problem.

About Buckingham Inc.

Buckingham Inc. is a Canadian firm based in Saskatchewan with extensive experience in law enforcement, emergency management, event security, investigation, workplace harassment and mediation. Whether your business is an oil refinery in a remote corner of the world, a government building in a small town, or a corporate office in the heart of a major city, one of the best ways to ensure the safety of your people and your business assets is to align your company with a trusted investigative and security firm. Buckingham Inc. serves its valued customers through a comprehensive list of customized services.

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